Shipping & Returns

Product Delivery IconPRODUCT DELIVERY

All orders placed by 2:00 p.m. (Pacific Standard Time) that are currently in stock, will be shipped from our office that same day*.

While we strive to always have the products you need available to you, occasionally backorders may occur. If any products you are ordering are on backorder status, we will let you know at the time the order is placed, and at your request will give you an approximate date we expect the item to be available by.

*Rush delivery is available at an additional charge, please ask your customer service representative for additional information when placing your order if you need an item shipped in this manner


Payment Terms IconPAYMENT TERMS

CREDIT CARD: We accept Visa, Mastercard and American Express. At your request, we will keep your credit card information on file if you wish to have your orders processed automatically on your card.

NET 30 DAYS: Existing accounts are payable within 30 days of the invoice date. As monthly statements are not issued except for overdue balances, please calculate the amount due from the invoice enclosed with your parcel.

C.O.D. Orders may be paid C.O.D. at an additional charge. When placing a C.O.D. order, you will be given the total amount of the order including all applicable taxes and shipping charges. Upon delivery, please have a cheque made payable to Bisco Dental Products.


Warranty IconPRODUCT WARRANTY

At Bisco Dental Products (Canada), we recognize our responsibility in ensuring your satisfaction with the products we supply. To this end, we will replace, at no extra charge to you, any proven defective products. Bisco Dental Products does not assume liability for any damage or loss, either direct or consequential, stemming from the use or misuse of any product we distribute.

It is the responsibility of the user to determine the suitability of the product for an intended procedure prior to use. The user assumes all risk and liability in connection therewith.


Returns IconPRODUCT RETURNS

We understand the time and frustration that can be involved with product returns, and we constantly work to streamline the process to make it as efficient and simple as possible. When product returns are necessary, please follow the guidelines as listed below to ensure a timely resolution to any issues you may be experiencing.

Any defective or damaged product will be replaced at no additional charge to our customers. Unopened products in their original packaging may be returned within 30 days of the invoice date. Opened or used products may not be returned unless defective. Products returned for any reason other than defective will be subject to a minimum restocking fee of 15%. All product returns must be pre-authorized.

Please call Bisco Canada and speak with one of our Customer Service Representatives for authorization and further return instructions.

Have the following information available when you call.

  • Bisco Customer Number
  • Phone Number (with area code)
  • Original Invoice Number(s) of Product(s) to be returned
  • Product(s) returning-Reason for the return. 

Please ensure all products are returned in protective packaging, and include the Return Authorization Number your customer service representative has given you to avoid any delays in processing your return.